__NOTOC__{{Header}} {{hide_all_banners}} {{Title| title=Plus Support for {{project_name_long}} }} {{#seo: |description=Prioritization of technical support. |image=Priority32423.jpg }} [[File:Priority32423.jpg|thumb|link=]] {{Support_Choice}} {{intro| Prioritization of technical support. }} {{mbox | type = notice | image = [[File:Ambox_notice.png|40px|alt=Info]] | text = Plus support and consultation for issues relating to security, privacy, data security, and {{project_name_short}} can be provided. Service provided by {{name-short}}. Our [[Terms of Service]] apply. }} === Overview === * Contracts with larger payments attract a greater internal priority to fulfill the customer's request. * Customers with a higher prioritization can expect to receive faster and more comprehensive replies. * Terms and conditions are subject to change under certain conditions. * The quality of support may vary at times when the team has a heavy workload. * Work samples which verify the quality of support are demonstrated in [https://forums.{{project_clearnet}}/u/patrick/activity public {{project_name_short}} forum activity]. * Answers are provided in the forum. === Solution Probability === There is no guarantee that a solution can be found for every issue. Prior experience suggests problems related to the wide range of topics already covered in the [[Documentation]] have a higher chance of resolution, and within a shorter time frame. === Billing === Charge backs are not possible. For payment options, see [[Payments]]. === How to Buy Plus Support === 1. Choose a relevant payment option and make the [[Payments|payment]].<br /> 2. The customer is eligible for plus support for a period of 30 days after the payment is made.<br /> 3. E-mail Patrick with proof of the payment and submit your question. The proof of payment must include the customer's full name, the transaction ID, country of tax residence.<br /> 4. Depending on the customer's internally assigned priority, the timeliness and comprehensiveness of the reply may vary. === Contact === * '''email''': {{Name-email}} * {{signing_key_main}} === Plus Support Categories === Plus support in [[What we do|various IT domains]], including but not limited to: <div style="column-count:2;-moz-column-count:2;-webkit-column-count:2"> * [[Two-factor authentication 2FA|2FA (Two-factor authentication)]], [[Dev/yubikey|YubiKey]], Linux PAM (Pluggable Authentication Modules), SSH with smartcard, fingerprint, "Google Authenticator" * basic website administration using common web applications * blog posts <ref> Technical and other content may require minor edits to meet specific editorial standards. </ref> * build automation script engineering * community management * computer maintenance and education * computer security engineering and education * Continuous Integration (CI) * contributor coordination * cooperation with other software projects * Debian APT repository management * Debian machine readable licensing * Debian packaging * Debian package dependencies issues analysis <ref> https://phabricator.whonix.org/T921#18652 </ref> * documentation writing * git * gpg / gnupg / OpenPGP / signify / codecrypt * inotifywait * iptables firewalls * licensing compliance * Linux distribution maintenance * Linux sysadmin tasks <ref>In oversimplified terms, {{project_name_short}} is a collection of shell scripts, package selections and configuration files.</ref> * marketing * mediation <ref>For example, contributions to mediating the stale /etc/bash.bashrc.d implementation dispute - https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=675008#72</ref> * network mirroring * online privacy * project coordination * [https://github.com/{{project_name_short}}/proposals proposals, protocols, RFCs] * Qubes OS (computer security by compartmentalization) * release maintenance: freeze, build, sign, upload, support, and hot fixes * review of python and ruby code * review of user code and documentation contributions * scandal prevention <ref>This cannot be guaranteed, but there has been no bad press or posts pointing out any scandals, misinformation or inappropriate behavior by the {{project_name_short}} team.</ref> * shell scripting * spam reduction: moderating mailing lists, forums, and wikis * systemd unit files * threat modeling <ref>One example can be found [[Ledger_Hardware_Wallet#Threat_Model|here]].</ref> * upstream project bug reports * user support and education * user instruction to provide debug output for shell scripts <ref> https://forums.whonix.org/t/doing-dist-upgrade-just-bricked-my-whonix/9025/9 </ref> * see also: ** [https://github.com/{{project_name_short}} portfolio] / [https://github.com/adrelanos github profile] ** [[What we do]] </div> === Special Client Proposals === See [[Premium Support]] which has different terms and conditions compared to plus support. === Footnotes === {{reflist|close=1}} {{Footer}} <noinclude>[[Category:MultiWiki]]</noinclude>